Steph Mickelson is a freelance writer based in Northwest Wisconsin who specializes in real estate, building materials, and design. She has a Master's degree in Secondary Education and uses her teaching experience to educate and guide readers. When she's not writing, she can be found juggling kids and coffee.
Madeline Sheen , Contributing Author Madeline Sheen Contributing AuthorMadeline Sheen is a passionate writer and editor with experience in real estate, personal finance, and mortgage content. Along with serving as an associate editor for HomeLight, she’s worked in the mortgage industry since 2019 and holds a BA in Communications from California State University, Monterey Bay.
Disclaimer: This article is meant to be used for educational purposes only and is not intended to be construed as legal advice. HomeLight always encourages you to reach out to an advisor regarding your own situation.
So you hired an agent to help you in your search for a home, but now you’re unsatisfied with their performance and feel that they haven’t upheld their end of the bargain. You’ve tried to resolve the issues, but it just isn’t working out.
Parting ways with your agent?
First, determine whether you’ll need to formally terminate your contract (if you signed one) and seek legal counsel if necessary. When you’re ready to find a new agent, HomeLight can connect you with some top-rated candidates in the area and help get your home search back on track.
You know you need to terminate your relationship and move on, but this can be a nerve-wracking decision, especially if you have to write a termination letter and possibly involve a lawyer.
We’re here to help you understand when a buyer’s agent termination letter might be necessary and walk you through the process of writing one. But here’s the good news — Jesse Allen, a top agent in Jeffersonville, Indiana, says that in most situations, “it could be an email, it could be a text message, it could be a certified letter.” And in some cases, your new agent might even take care of terminating the relationship for you.
Firing your agent sounds like a scary prospect, but in reality, it can go pretty smoothly and work out in the best interest of everyone involved. Let’s take a closer look.
Often, agents will work with buyers to find a home without signing a contract first. That gives you a little more leeway if you decide to terminate your relationship with that agent.
In most cases, a buyer signs a buyer-broker agreement which, depending on the type of contract, could give that agent the exclusive right to show the buyer properties and then collect a commission on the home that is eventually purchased. But you’re not truly tied to the agent until you sign an offer on a home and it’s accepted by the seller. At that point, the offer becomes the purchase agreement, and you are under contract with the buyer’s agent.
James Rhyne, a real estate attorney with Southern Law Group in Charleston, South Carolina, explains that until the buyer, seller, and agent sign the offer, chances are you can switch agents without much headache. After you sign the offer, if the agent isn’t fulfilling their duties, you may need to write a termination letter to officially end the relationship after you’ve tried to remedy the situation.
Hopefully, you read the agreement carefully before you signed it and know the terms of termination. If not, now is the time to really dig in and read the language of the contract.
Here’s what you’re looking for:
According to Allen, “very few agents have someone sign the exclusive right-to-represent contract, which means that the buyer is going to work exclusively with that agent.” If an agreement is signed, it’s typically between the client and the real estate brokerage the agent is working with. So, if you’re having trouble with one agent, you could work with the brokerage to find a new agent under that same broker.
A buyer’s agent termination letter is an official letter requesting to terminate a buyer-broker agreement for reasons that could include a breach of contract, unethical conduct, poor communication, or incompatibility.
While a termination letter isn’t necessary in many situations, if you do need to write one, here’s when you should do it:
Typically, your buyer’s agent will agree to showing you homes in a timely fashion, communicating regularly and through your preferred method, and monitoring contingency timelines, among many other duties, by way of signing a contract.
If the agent is in breach of the buyer-broker agreement, meaning they aren’t fulfilling the duties that they agreed to, you may need to write a termination letter so that their breach is recorded and reported to their brokerage.
If your agent is behaving in a way that is unethical and violates their profession’s code of conduct, such as discrimination, failure to disclose information, or referral kickbacks (accepting gifts from third-party service providers such as escrow or title companies), you should write a termination letter.
In a case of unethical behavior or breach of contract, you may not get any pushback from the agent or brokerage if you want to end the relationship. However, writing a termination letter may still be a good choice because it would officially document their behavior. This would be useful if you decide to take legal action later on.
If you’ve had conversations with your agent and their brokerage about ending the relationship, it’s likely that you’ll be able to come to a mutual termination agreement without needing to write a termination letter. If you can’t, then it’s time to talk with an attorney and write a termination letter that outlines your reasons for terminating the agreement.
If your agent or their brokerage doesn’t have a termination form or process to formally end the relationship, you should write a termination letter to have an official record of your reasons for walking away.
When a buyer-broker agreement is signed, there is a term length that you are committing to — usually 6 months, but this could be anywhere between 30 days and one year. If the agent is pushing back on terminating the relationship or if you want to avoid the hassle, Rhyne says, “it’s simpler to just let the time expire.”
If finding a home is time sensitive or if it’s a hot seller’s market and you need to move quickly, you may not be able to wait it out. In this case, a termination letter may be necessary.
If the friction has escalated to a point where a termination letter is necessary, the first step is to read your contract very, very carefully. Look for a termination clause that outlines the conditions or reasons you can terminate the contract. Be sure to include these reasons in your letter.
You should also look for any consequences for terminating the contract early. Examples could include a termination fee or still owing the agent a commission on the house you purchase within the time frame of the contract.
Find the portion of the contract that states the agent responsibilities to see where they have fallen short and not fulfilled their end of the contract. Take note of these and see if you can find any explicit evidence that they failed to follow their agreement.
If the relationship has deteriorated to this point and your agent or broker won’t allow you to end the relationship without an official termination letter, make sure you’re aware of what their counter-arguments could be or reasons they wouldn’t let you terminate the contract — for instance, if they’ve shown you a ton of houses and invested a significant amount of time in the process.
Consulting with an attorney, specifically one that specializes in real estate, will help you ensure that you understand what your rights are and the consequences of terminating your buyer-broker agreement. Contracts can often be difficult to read, so a lawyer can advise you on what exactly you need to know.
Your attorney can help you draft the letter, but you can also find example templates that walk you through how to structure your letter. Here is what you will need to include:
Send the letter to both the agent and their managing broker, so all parties are aware of the termination and the reasons behind it. If you want receipt confirmation, you can send it certified mail, otherwise an email or standard letter will do the job.
Surprisingly, usually it’s a conversation with the new agent, who reaches out to the previous agent, letting them know ‘hey, we talked with the buyer and they’re unhappy and no longer interested in working with you .’
Even though a termination letter might be necessary in some cases, these situations are extremely rare according to both Allen and Rhyne. In most cases, a phone call, text message, or email is enough to end the relationship — provided you’ve had conversations with your agent and their brokerage and tried to resolve the issues. Rhyne says that the need to write a termination letter just doesn’t arise very often. It is a good idea, however, to obtain and keep the agent’s response that your request to end the relationship has been received and will be honored.
And get this — in some cases, you won’t actually have to do anything. If you decide to hire another agent to represent you, they might be able to assist you in firing your old one.
“Surprisingly,” says Allen, “usually it’s a conversation with the new agent, who reaches out to the previous agent, letting them know ‘hey, we talked with the buyer and they’re unhappy and no longer interested in working with you.’”
If the previous agent needs compensation for the work they put in, the new agent can sometimes work out a referral fee or other compensation, leaving you to focus on your role in the home search.
Real estate agents and brokers rely on reviews and recommendations from happy clients. If you’re not happy, it’s in their best interest to let you move on rather than risk a bad review that could hurt their business. Rhyne recounts that he’s seen situations where the broker simply says, “we don’t want the bad PR. One closing isn’t worth fifty” and allowed the buyer to walk away.
Need Help Buying Your Dream Home?
We analyze millions of home sales to find buyer’s agents who will show you the perfect home with the right price. Our service is 100% free, with no catch. Agents don’t pay us to be listed, so you get the best match.
Once you’ve decided to terminate the contract with your existing agent, it’s time to find a new one who will be a better fit. HomeLight’s Agent Match tool will match you with agents in your area that could better suit your needs. We’ll analyze millions of home sales to find you an agent who is the best fit for you. In just two minutes, you could be on your way to finding an agent who will work with you to find your dream home!
At HomeLight, our vision is a world where every real estate transaction is simple, certain, and satisfying. Therefore, we promote strict editorial integrity in each of our posts.
Steph Mickelson is a freelance writer based in Northwest Wisconsin who specializes in real estate, building materials, and design. She has a Master's degree in Secondary Education and uses her teaching experience to educate and guide readers. When she's not writing, she can be found juggling kids and coffee.
Madeline Sheen is a passionate writer and editor with experience in real estate, personal finance, and mortgage content. Along with serving as an associate editor for HomeLight, she’s worked in the mortgage industry since 2019 and holds a BA in Communications from California State University, Monterey Bay.
Share this post