Porsche mobile charger connect installation instructions

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Video tutorials

Porsche Help & Contact - Charging facilities

Charging facilities

There are many ways to charge your , whether at home or on the road. Here’s how.

Porsche Help & Contact - Charging functions

Charging functions

For an optimal use of your charging times, use the timer function or create your personal charging profile.

Porsche Help & Contact - Change the supply cable

Change the supply cable

Would you like to change your supply cable? Here’s how it works.

Porsche Help & Contact - Mobile Charger Connect Web Application

Mobile Charger Connect Web Application

You have questions about connecting with the Web Application? We will show you the first steps.

Here you can see a catalogue of Mobile Chargers.

Manuals.

Instructions for uploading diagnostic data for the Mobile Charger Connect*/Wall Charger Connect*.

The Mobile Charger Connect/ Wall Charger Connect can transmit diagnostic data to the responsible support office in the event of an operating fault.

*Available in some countries

Prerequisites:

• The charger is already integrated into your home network (see Owner's Manual). No diagnostic data can be exported if the hotspot is connected directly.

• For the password of the web application you need the access data letter that is enclosed with the device.

• Your end device (e.g. tablet, laptop, smartphone) should have a compatible browser (see Owner's Manual) and should also be in the home network.

Web Application Login // Step 1

• Enter the current IP address of the charger in the browser address bar. You will find the IP address under Settings > Networks > Network information.

• Enter the host name of the charger in the address bar of the browser. You will find the host name in the letter containing access data. It consists of the following components: Device name + serial number (e.g. https://WallChargerConnect-1234567/or https://iccpd-1234567/)

• A security message appears on some browsers. This can be confirmed.

Web Application Login // Step 2

• Log in as a “home user” in the web application. Enter your password, which you can see in the letter containing access data.

Upload of diagnostic data // Step 1

• Navigate to Settings > Service > Diagnostic data.

Upload of diagnostic data // Step 2

• Select export diagnostic data and accept the message.

The relevant support office can now analyze a possible malfunction in your Mobile Charger Connect/Wall Charger Connect using the diagnostic data and suggest the appropriate instructions for use.

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Data Protection Declaration Home Charging Equipment

We, Dr. Ing. h.c. F. AG (hereinafter referred to as “we” or “ AG”) are delighted by your interest in our home charging products (hereinafter referred to as “ charging hardware”). We take the protection of your personal data and the confidential treatment of this data very seriously. Your personal data are processed only within the scope of the legal provisions of data protection law, in particular, the European Union General Data Protection Regulation (hereafter “GDPR”). This Data Protection Declaration provides information about the processing of your personal data and your rights as a data subject in connection with your use of the Digital Service Infrastructure. For information on the processing of personal data in other areas, please refer to the relevant specific data protection declaration.

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